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Quality management:creating and sustaining organizational effectiveness

Summers Donna C.S.

Quality management:creating and sustaining organizational effectiveness Donna C.S.Summers - London Prentice Hall 2009 - xiii,574p.

Includes index,bibliography

ISBN: 9780136087427

Subjects--Topical Terms:
Management-quality

LC Class. No.: HF 5415 / .S86 2009

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