Customer service :
Timm, Paul R.
Customer service : career success through customer Loyalty / Paul R. Timm. - 4th ed. - Upper Saddle River, N.J. : Pearson Education Ltd., 2008 - xviii, 281 p. : ill. ; 26 cm.
includes index.
9780132236584
Customer services.
Consumer satisfaction.
Customer relations.
Success in business.
HF5415.5 / .T513 2007
Customer service : career success through customer Loyalty / Paul R. Timm. - 4th ed. - Upper Saddle River, N.J. : Pearson Education Ltd., 2008 - xviii, 281 p. : ill. ; 26 cm.
includes index.
9780132236584
Customer services.
Consumer satisfaction.
Customer relations.
Success in business.
HF5415.5 / .T513 2007