Consumerand Quality:
Murthy, D. B. N. 1932-
Consumerand Quality: D.B.N. Murthy. - 2nd ed. - New Delhi ; Thousand Oaks, CA : New age international ltd 2007 - xvi,249p. : ill.,inclu.index ; 23 cm.
Includes bibliographical references and index.
9788122421330
Total quality management.
Consumer satisfaction.
HD62.15 / .M87 2007
Consumerand Quality: D.B.N. Murthy. - 2nd ed. - New Delhi ; Thousand Oaks, CA : New age international ltd 2007 - xvi,249p. : ill.,inclu.index ; 23 cm.
Includes bibliographical references and index.
9788122421330
Total quality management.
Consumer satisfaction.
HD62.15 / .M87 2007