University of Kabianga

Effective customer care / (Record no. 2671)

MARC details
000 -LEADER
fixed length control field 01520cam a2200397 a 4500
001 - CONTROL NUMBER
control field 16030564
003 - CONTROL NUMBER IDENTIFIER
control field UoK
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20180911154747.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 091221s2010 enka 000 0 eng
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number 2009050536
015 ## - NATIONAL BIBLIOGRAPHY NUMBER
National bibliography number GBB037077
Source bnb
016 7# - NATIONAL BIBLIOGRAPHIC AGENCY CONTROL NUMBER
Record control number 015505384
Source Uk
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 9780749460433
Canceled/invalid ISBN 9780749459970
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0749460431
Canceled/invalid ISBN 0749459972
035 ## - SYSTEM CONTROL NUMBER
System control number (OCoLC)ocn468979744
040 ## - CATALOGING SOURCE
Original cataloging agency DLC
Transcribing agency DLC
Modifying agency BTCTA
-- YDXCP
-- UKM
-- C#P
-- BWX
-- DLC
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number HF5415.5
Item number .W449 2010
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.8/12
Edition number 22
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Wellington, Patricia.
245 10 - TITLE STATEMENT
Title Effective customer care /
Statement of responsibility, etc. Pat Wellington.
260 ## - PUBLICATION, DISTRIBUTION, ETC.
Place of publication, distribution, etc. London ;
-- Philadelphia :
Name of publisher, distributor, etc. Kogan Page,
Date of publication, distribution, etc. c2010.
300 ## - PHYSICAL DESCRIPTION
Extent xiv, 130 p. :
Other physical details ill. ;
Dimensions 22 cm.
490 1# - SERIES STATEMENT
Series statement Creating success
500 ## - GENERAL NOTE
General note At head of title: The Sunday Times.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer relations
Form subdivision Case studies.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name entry element Customer services
Form subdivision Case studies.
830 #0 - SERIES ADDED ENTRY--UNIFORM TITLE
Uniform title Creating success.
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Contributor biographical information
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy1105/2009050536-b.html">http://www.loc.gov/catdir/enhancements/fy1105/2009050536-b.html</a>
856 42 - ELECTRONIC LOCATION AND ACCESS
Materials specified Publisher description
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy1105/2009050536-d.html">http://www.loc.gov/catdir/enhancements/fy1105/2009050536-d.html</a>
856 41 - ELECTRONIC LOCATION AND ACCESS
Materials specified Table of contents only
Uniform Resource Identifier <a href="http://www.loc.gov/catdir/enhancements/fy1105/2009050536-t.html">http://www.loc.gov/catdir/enhancements/fy1105/2009050536-t.html</a>
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a 7
b cbc
c orignew
d 1
e ecip
f 20
g y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme Library of Congress Classification
Koha item type
Holdings
Withdrawn status Lost status Source of classification or shelving scheme Damaged status Not for loan Home library Current library Shelving location Date acquired Total Checkouts Full call number Barcode Date last seen Date last checked out Price effective from Koha item type
    Library of Congress Classification     Main Campus Library Main Campus Library General Stacks 30/03/2016 1 HF 5415.5 .W44 2010 20094032 01/12/2022 28/11/2022 30/03/2016 General Collection