Measuring customer satisfaction and loyalty : (Record no. 2891)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 01126cam a2200301 a 4500 |
| 001 - CONTROL NUMBER | |
| control field | 15294233 |
| 003 - CONTROL NUMBER IDENTIFIER | |
| control field | UoK |
| 005 - DATE AND TIME OF LATEST TRANSACTION | |
| control field | 20180911155159.0 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 080508s2008 wiua b 001 0 eng |
| 010 ## - LIBRARY OF CONGRESS CONTROL NUMBER | |
| LC control number | 2008020729 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9788122427998 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)ocn227573879 |
| 035 ## - SYSTEM CONTROL NUMBER | |
| System control number | (OCoLC)227573879 |
| 040 ## - CATALOGING SOURCE | |
| Original cataloging agency | DLC |
| Transcribing agency | DLC |
| Modifying agency | DLC |
| 050 00 - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | HF5415.335 |
| Item number | .H39 2010 |
| 100 1# - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hayes, Bob E., |
| Dates associated with a name | 1963- |
| 245 10 - TITLE STATEMENT | |
| Title | Measuring customer satisfaction and loyalty : |
| Remainder of title | survey design, use, and statistical analysis methods / |
| Statement of responsibility, etc. | Bob E. Hayes. |
| 250 ## - EDITION STATEMENT | |
| Edition statement | 3rd ed. |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | Milwaukee, Wis. : |
| Name of publisher, distributor, etc. | ASQ Quality Press, |
| Date of publication, distribution, etc. | 2010. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xxiii, 287 p. : |
| Other physical details | ill. ; |
| Dimensions | 24 cm. |
| 504 ## - BIBLIOGRAPHY, ETC. NOTE | |
| Bibliography, etc. note | Includes bibliographical references (p. 275-280) and index. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Consumer satisfaction |
| General subdivision | Statistical methods. |
| 650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Questionnaires. |
| 856 41 - ELECTRONIC LOCATION AND ACCESS | |
| Materials specified | Table of contents only |
| Uniform Resource Identifier | <a href="http://www.loc.gov/catdir/toc/ecip0818/2008020729.html">http://www.loc.gov/catdir/toc/ecip0818/2008020729.html</a> |
| 906 ## - LOCAL DATA ELEMENT F, LDF (RLIN) | |
| a | 7 |
| b | cbc |
| c | orignew |
| d | 1 |
| e | ecip |
| f | 20 |
| g | y-gencatlg |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Source of classification or shelving scheme | Library of Congress Classification |
| Koha item type | |
| Withdrawn status | Lost status | Source of classification or shelving scheme | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Library of Congress Classification | Main Campus Library | Main Campus Library | General Stacks | 01/04/2016 | HF5415.335.H39 2010 | 20092260 | 01/04/2016 | 01/04/2016 | General Collection |