Includes bibliographical references and index.

Making the case for program evaluation -- Steps in program evaluation -- Ethics and program evaluation: applying a code of ethics to field-based research -- Ethical challenges for the evaluators in an agency setting : making good choices -- Agencies and academics : the social and political context of program evaluation -- Cultural competency and program evaluation -- Program definition : using program logic models to develop a common vision -- Program description : evaluation designs using available information -- Evaluation design : options for supporting the use of information -- Group designs and methods -- Evaluation design : qualitative designs and applications -- Consumer satisfaction -- Dissemination : spreading the news.