TY  - BOOK
AU  - Patterson,Kerry
TI  - Crucial conversations: tools for talking when stakes are high 
SN  - 0071401946 (alk. paper)
AV  - BF637.C45 C78 2002
U1  - 153.6 21
PY  - 2002///
CY  - New York
PB  - McGraw-Hill
KW  - Interpersonal communication
KW  - Interpersonal relations
N1  - Includes bibliographical references (p. 229) and index
UR  - http://www.loc.gov/catdir/bios/mh041/2002001129.html
UR  - http://www.loc.gov/catdir/description/mh021/2002001129.html
ER  -