Sasser, W. Earl. <br/><br/>
The service management course :  cases and readings / 
W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett. 
 - New York :  Toronto :  New York :  Free Press ;  Maxwell Macmillan Canada ;  Maxwell Macmillan International,  c1991. 
 - x, 977 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references. 
<br/><br/><label>ISBN: </label>0029140919 
<br/><br/><label>LCCN: </label>91006933  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service industries--Management--Case studies.
<br/><br/><label>LC Class. No.: </label>HD9980.5  / .S27 1991 
<br/><br/><label>Dewey Class. No.: </label>658