TY  - BOOK
AU  - Sasser,W.Earl
AU  - Hart,Christopher W.L.
AU  - Heskett,James L.
TI  - The service management course: cases and readings 
SN  - 0029140919
AV  - HD9980.5 .S27 1991
U1  - 658 20
PY  - 1991///
CY  - New York, Toronto, New York
PB  - Free Press, Maxwell Macmillan Canada, Maxwell Macmillan International
KW  - Service industries
KW  - Management
KW  - Case studies
N1  - Includes bibliographical references
ER  -