Managing to improve public services / 
edited by Jean Hartley ... [et al.]. 
 - Cambridge, UK ;  New York :  Cambridge University Press,  2008. 
 - xvi, 298 p. :  ill. ;  26 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>The agenda for public service improvement / Jean Hartley and Chris Skelcher -- Does governance perform? Concepts, evidence, causalities, and research strategies  / Chris Skelcher -- Performativity, management and governance / Paul M. Collier -- Critical assessment of performance measurement for policy making / Michael Pidd -- Priority setting in the public sector : turning economics into a management process / Cam Donaldson... [et al.] -- Public service productivity : new approaches to performance measurement in health sectors / Mary O'Mahony, Philip Stevens, and Lucy Stokes -- Performance measurement systems and the criminal justice system : rationales and rationalities / Barbara Townley -- Valuing public sector outputs / Rachel Baker... [et al.] -- The use of geodemographics to improve public service delivery / Paul A. Longley and Michael Goodchild -- The innovation landscape for public service organizations / Jean Hartley -- Innovation type and organizational performance : an empirical exploration / Richard M. Walker and Fariborz Damanpour -- Public service failure and turnaround : towards a contingency model / George Boyne -- Orchestrating complex and programmatic change in the public services / Mike Wallace and Michael Fertig -- Conclusions : current themes and future direction for research / Cam Donaldson... [et al.]. 
<br/><br/><label>ISBN: </label>9780521708272 (pbk) 0521708273 (pbk) 
<br/><br/><label>LCCN: </label>2008026926 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public administration--Management.<br/>Public administration--Management--Evaluation.
<br/><br/><label>LC Class. No.: </label>JF1351  / .M352 2008 
<br/><br/><label>Dewey Class. No.: </label>351