TY  - BOOK
AU  - Vrat, Prem
AU  - Sahay, B. S.
AU  - Shankar, Ravi
TI  - TQM: Planning, design and implementation
SN  - 9788122422337
AV  - HD 62.15  .K32 2008
PY  - 2008///
CY  - New Delhi
PB  - New Age International
KW  - Management
ER  -