TY  - BOOK
AU  - Allen, Derek R.
TI  - Customer Satisfaction Research Management: Comprehensive Guide to Integrating Customer Loyaity and Satisfaction Metric in the Management of Organizations
SN  - 9788122427974
AV  - HF .A44 2010
PY  - 2010///
CY  - New Delhi
PB  - New Age International (p) Ltd., Publishers
KW  -  Integrating Customer Loyaity and Satisfaction Metric in the Management of Organizations
ER  -