Back, Ken. <br/><br/>
Assertiveness at work :  a practical guide to handling awkward situations / 
Ken Back and Kate Back with Terry Bates. 
 - 2nd ed. 
 - London ;  New York :  McGraw-Hill,  c1991. 
 - ix, 166 p. :  ill. ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>0077073770 (hardback) : 0077073789 (paperback) : 
<br/><br/><label>LCCN: </label>90041608  
<br/><br/><label>Subjects--Topical Terms: </label><br/>Communication in personnel management.<br/>Assertiveness (Psychology)<br/>Interpersonal relations.<br/>Management--Psychological aspects.
<br/><br/><label>LC Class. No.: </label>HF5549.5  / .C6B23 1991 
<br/><br/><label>Dewey Class. No.: </label>658.4/092