TY  - BOOK
AU  - Shames,Germaine W.
AU  - Glover,W.Gerald
TI  - World class service
SN  - 0933662777
AV  - G155.A1 W66 1989
U1  - 380.1/4591 19
PY  - 1989///
CY  - Yarmouth, Me.
PB  - Intercultural Press
KW  - Tourism
KW  - Service industries
N1  - Bibliography: p. 207-213
ER  -