Russell, Roberta S. Operations management / Roberta S. Russell, Bernard W. Taylor III. - 4th ed. - Upper Saddle River, NJ : Prentice Hall, 2003. - xix, 824 p. : col. ill. ; 26 cm. + 1 CD-ROM (4 3/4 in.) Includes bibliographical references and index. ISBN: 9788120323834 LCCN: 2001059337 Subjects--Topical Terms: Production management.Quality control. LC Class. No.: TS155 / .R753 2003 Dewey Class. No.: 658.5