Hernon, Peter <br/><br/>
Assessing service quality   satisfying the expectations of library customers  
Peter Hernon, Ellen Altman, Robert E. Dugan 
 - Third edition. UK edition 
 - London  Facet Publishing  2015. 
 - xiii, 218 pages   illustrations ; 28 cm  Includes bibliographical references and index 
<br/><br/><label>ISBN: </label>9781783300594 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Public services (Libraries) -- Evaluation.<br/>Public services (Libraries) -- United States -- Evaluation.
<br/><br/><label>LC Class. No.: </label>Z711   / .H45 2015