TY  - BOOK
AU  - Hernon, Peter
AU  - Altman, Ellen
AU  - Dugan, E. Robert
TI  - Assessing service quality : satisfying the expectations of library customers 
SN  - 9781783300594
AV  - Z711  .H45 2015
PY  - 2015///
CY  - London
PB  - Facet Publishing
KW  - Public services (Libraries) -- Evaluation
KW  - Public services (Libraries) -- United States -- Evaluation
ER  -