Harman, Paul <br/><br/>
Business Process Change  A business process management guide for managers and process professionals 
Harman, Paul 
 - 3rd ed. 
 - New Delhi  Elsevier  2014 
 - xxiii,488p. 
<br/><br/> incl. ill and indexes 
<br/><br/><label>ISBN: </label>9789351072577 
<br/><br/><label>LC Class. No.: </label>HF 5548.32  / .H367