TY  - BOOK
AU  - Harman, Paul
TI  - Business Process Change: A business process management guide for managers and process professionals
SN  - 9789351072577
AV  - HF 5548.32 .H367
PY  - 2014///
CY  - New Delhi
PB  - Elsevier
N1  - incl. ill and indexes
ER  -