Gitlow, Howard S. <br/><br/>
Quality Management 
Howard S. Gitlow et al 
 - Boston  McGraw Hill  2005 
 - xviii, 797p. 
<br/><br/> incl. ill and indexes 
<br/><br/><label>ISBN: </label>9780071123389 
<br/><br/><label>LC Class. No.: </label>HF 5549  / .G57 2005