Summers Donna C.S. <br/><br/>
Quality management:creating and sustaining organizational effectiveness 
Donna C.S.Summers 
 - London  Prentice Hall  2009 
 - xiii,574p. 
<br/><br/> Includes index,bibliography 
<br/><br/><label>ISBN: </label>9780136087427 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Management-quality
<br/><br/><label>LC Class. No.: </label>HF 5415  / .S86 2009