TY  - BOOK
AU  - Summers Donna C.S.
TI  - Quality management:creating and sustaining organizational effectiveness
SN  - 9780136087427
AV  - HF 5415 .S86 2009
PY  - 2009///
CY  - London
PB  - Prentice Hall
KW  - Management-quality
N1  - Includes index,bibliography
ER  -