Timm, Paul R. <br/><br/>
Customer service :  career success through customer Loyalty / 
Paul  R. Timm. 
 - 4th ed. 
 - Upper Saddle River, N.J. :  Pearson Education Ltd.,  2008 
 - xviii, 281 p. :  ill. ;  26 cm. 
<br/><br/>includes index. 
<br/><br/><label>ISBN: </label>9780132236584 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer services.<br/>Consumer satisfaction.<br/>Customer relations.<br/>Success in business.
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .T513 2007