TY  - BOOK
AU  - Timm,Paul R.
TI  - Customer service: career success through customer Loyalty 
SN  - 9780132236584
AV  - HF5415.5 .T513 2007
PY  - 2008///
CY  - Upper Saddle River, N.J.
PB  - Pearson Education Ltd.
KW  - Customer services
KW  - Consumer satisfaction
KW  - Customer relations
KW  - Success in business
N1  - includes index
UR  - http://www.loc.gov/catdir/toc/ecip0618/2006026024.html
ER  -