Buttle Francis <br/><br/>
Customer relationship management  concepts and technologies 
Francis Buttle 
 - 2nd. 
 - New York  Elsevier  2009 
 - x,500p. 
<br/><br/> Inc.indexes 
<br/><br/><label>ISBN: </label>978856175227 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationships,customer care
<br/><br/><label>LC Class. No.: </label>HF5415.5  / .B 87 2009