Lucas Robert W. <br/><br/>
Customer service  skills for success 
Robert W.Lucas 
 - 5th.ed. 
 - New York  Mc Graw Hill  2012 
 - xix,394p. 
<br/><br/> Inc.indexes 
<br/><br/><label>ISBN: </label>9780071315920 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer service
<br/><br/><label>LC Class. No.: </label>HF 5415.5  / .L3 2012