TY  - BOOK
AU  - Lucas Robert W.
TI  - Customer service: skills for success
SN  - 9780071315920
AV  - HF 5415.5 .L3 2012
PY  - 2012///
CY  - New York
PB  - Mc Graw Hill
KW  - Customer service
N1  - Inc.indexes
ER  -