Bhattacharjee, C. <br/><br/>
Services marketing  concepts planning and implementation 
C Bhattacharjee 
 - New Delhi  Excel  2006 
 - xx,696p. 
<br/><br/><label>ISBN: </label>9798174464773 
<br/><br/><label>LC Class. No.: </label>HD 9980.5  / .B33 2006