TY - BOOK AU - Murthy,D.B.N. TI - Consumerand Quality SN - 9788122421330 AV - HD62.15 .M87 2007 PY - 2007/// CY - New Delhi, Thousand Oaks, CA PB - New age international ltd KW - Total quality management KW - Consumer satisfaction N1 - Includes bibliographical references and index ER -