Michelli A. Joseph <br/><br/>
The New Gold standard   5 Leadership principles for creating  a legendary customer experience courtesy of ;the Ritz-Carlton Hotel Company 

 - New York  McGraw Hill  2008 
 - xvi,284pg. 
<br/><br/><label>ISBN: </label>9780071548335 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Leadership
<br/><br/><label>LC Class. No.: </label>RZC4340  / .M6 2008