TY  - BOOK
AU  - Michelli A. Joseph
TI  - The New Gold standard : 5 Leadership principles for creating  a legendary customer experience courtesy of ;the Ritz-Carlton Hotel Company
SN  - 9780071548335
AV  - RZC4340 .M6 2008
PY  - 2008///
CY  - New York
PB  - McGraw Hill
KW  - Leadership
ER  -