TY  - BOOK
AU  - Ciampa Dan
TI  - Total Quality: A user's guide for implementation 
SN  - 9780201435948
AV  - TS156 .C56 1992
PY  - 1992///
CY  - India
PB  - Addison Wesley
KW  - Total quality
N1  - Incd. Appendix, Bibliograpy
ER  -