TY - BOOK AU - Kapp,Stephen A. AU - Anderson,Gary R. TI - Agency-based program evaluation: lessons from practice SN - 9781412939843 AV - HV41 .K277 2010 PY - 2010/// CY - Los Angeles PB - Sage Publications KW - Human services KW - Evaluation N1 - Includes bibliographical references and index; Making the case for program evaluation -- Steps in program evaluation -- Ethics and program evaluation: applying a code of ethics to field-based research -- Ethical challenges for the evaluators in an agency setting : making good choices -- Agencies and academics : the social and political context of program evaluation -- Cultural competency and program evaluation -- Program definition : using program logic models to develop a common vision -- Program description : evaluation designs using available information -- Evaluation design : options for supporting the use of information -- Group designs and methods -- Evaluation design : qualitative designs and applications -- Consumer satisfaction -- Dissemination : spreading the news ER -