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1.	Image from Amazon.com	Services marketing / Valarie A. Zeithaml, Mary Jo Bitner. by Zeithaml, Valarie A Bitner, Mary Jo Series: McGraw-Hill series in marketing Material type: Text; Format: print ; Literary form: Not fiction Publication details: New York : McGraw Hill, c1996 Availability: Items available for loan: Main Campus Library (1)Call number: HD 9980.5 .Z45 1996. Place hold Save to lists Add to cart (remove)
2.	Image from Amazon.com	Effective customer care / Pat Wellington. by Wellington, Patricia Series: Creating success Material type: Text; Format: print ; Literary form: Not fiction Publication details: London ; Philadelphia : Kogan Page, c2010 Online resources: Contributor biographical information Publisher description Table of contents only Availability: Items available for loan: Main Campus Library (1)Call number: HF 5415.5 .W44 2010. Place hold Save to lists Add to cart (remove)
3.	Image from Amazon.com	Services marketing : people, technology, strategy / Christopher Lovelock, Jochen Wirtz. by Lovelock, Christopher H Wirtz, Jochen Edition: 7th ed. Material type: Text Publication details: Boston : Pearson education Limited, c2011 Availability: Items available for loan: Main Campus Library (3)Call number: HF5415.13 .L5883 2011, ... Place hold Save to lists Add to cart (remove)
4.	Image from Amazon.com	Customer service : career success through customer Loyalty / Paul R. Timm. by Timm, Paul R Edition: 4th ed. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Upper Saddle River, N.J. : Pearson Education Ltd., 2008 Online resources: Table of contents only Availability: Items available for loan: Main Campus Library (1)Call number: HF5415.5 .T513 2007. Place hold Save to lists Add to cart (remove)