000 | 01191cam a22003014a 4500 | ||
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001 | 12654306 | ||
003 | UoK | ||
005 | 20180911152507.0 | ||
008 | 020124s2002 nyua b 001 0 eng | ||
010 | _a 2002001129 | ||
020 | _a0071401946 (alk. paper) | ||
040 |
_aDLC _cDLC _dDLC |
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042 | _apcc | ||
050 | 0 | 0 |
_aBF637.C45 _bC78 2002 |
082 | 0 | 0 |
_a153.6 _221 |
245 | 0 | 0 |
_aCrucial conversations : _btools for talking when stakes are high / _cKerry Patterson ... [et al.]. |
260 |
_aNew York : _bMcGraw-Hill, _cc2002. |
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300 |
_axv, 240 p. : _bill. ; _c23 cm. |
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504 | _aIncludes bibliographical references (p. 229) and index. | ||
650 | 0 | _aInterpersonal communication. | |
650 | 0 | _aInterpersonal relations. | |
700 | 1 |
_aPatterson, Kerry, _d1946- |
|
856 | 4 | 2 |
_3Contributor biographical information _uhttp://www.loc.gov/catdir/bios/mh041/2002001129.html |
856 | 4 | 2 |
_3Publisher description _uhttp://www.loc.gov/catdir/description/mh021/2002001129.html |
906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
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942 |
_2lcc _cLL |
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999 |
_c1689 _d1689 |