000 01191cam a22003014a 4500
001 12654306
003 UoK
005 20180911152507.0
008 020124s2002 nyua b 001 0 eng
010 _a 2002001129
020 _a0071401946 (alk. paper)
040 _aDLC
_cDLC
_dDLC
042 _apcc
050 0 0 _aBF637.C45
_bC78 2002
082 0 0 _a153.6
_221
245 0 0 _aCrucial conversations :
_btools for talking when stakes are high /
_cKerry Patterson ... [et al.].
260 _aNew York :
_bMcGraw-Hill,
_cc2002.
300 _axv, 240 p. :
_bill. ;
_c23 cm.
504 _aIncludes bibliographical references (p. 229) and index.
650 0 _aInterpersonal communication.
650 0 _aInterpersonal relations.
700 1 _aPatterson, Kerry,
_d1946-
856 4 2 _3Contributor biographical information
_uhttp://www.loc.gov/catdir/bios/mh041/2002001129.html
856 4 2 _3Publisher description
_uhttp://www.loc.gov/catdir/description/mh021/2002001129.html
906 _a7
_bcbc
_corignew
_d1
_eecip
_f20
_gy-gencatlg
942 _2lcc
_cLL
999 _c1689
_d1689