| 000 | 00979cam a2200277 a 4500 | ||
|---|---|---|---|
| 001 | 16072997 | ||
| 003 | UoK | ||
| 005 | 20180911153057.0 | ||
| 008 | 100128s2011 nyua 000 0 eng | ||
| 010 | _a 2010000230 | ||
| 020 | _a9780073403359 (alk. paper) | ||
| 040 |
_aDLC _cDLC _dDLC |
||
| 050 | 0 | 0 |
_aHD9980.5 _b.F549 2011 |
| 082 | 0 | 0 |
_a658 _222 |
| 100 | 1 | _aFitzsimmons, James A. | |
| 245 | 1 | 0 |
_aService management : _boperations, strategy, information technology / _cJames A. Fitzsimmons, Mona J. Fitzsimmons. |
| 250 | _a7th ed. | ||
| 260 |
_aNew York : _bMcGraw-Hill, _cc2011. |
||
| 300 |
_axvii, 541 p. : _bill. ; _c29 cm. |
||
| 490 | 0 | _aThe McGraw-Hill/Irwin series operations and decision sciences | |
| 650 | 0 |
_aService industries _xManagement. |
|
| 700 | 1 | _aFitzsimmons, Mona J. | |
| 906 |
_a7 _bcbc _corignew _d1 _eecip _f20 _gy-gencatlg |
||
| 942 |
_2lcc _cLL |
||
| 999 |
_c1946 _d1946 |
||