000			01103pam a2200325 a 4500
001			582157
003			UoK
005			20180911160052.0
008			900613s1991 enka 001 0 eng
010			_a 90041608
020			_a0077073770 (hardback) :
020			_a0077073789 (paperback) :
040			_aDLC _cDLC _dDLC
050	0	0	_aHF5549.5 _b.C6B23 1991
082	0	0	_a658.4/092 _220
100	1		_aBack, Ken.
245	1	0	_aAssertiveness at work : _ba practical guide to handling awkward situations / _cKen Back and Kate Back with Terry Bates.
250			_a2nd ed.
260			_aLondon ; _aNew York : _bMcGraw-Hill, _cc1991.
300			_aix, 166 p. : _bill. ; _c24 cm.
500			_aIncludes index.
650		0	_aCommunication in personnel management.
650		0	_aAssertiveness (Psychology)
650		0	_aInterpersonal relations.
650		0	_aManagement _xPsychological aspects.
700	1		_aBack, Kate.
906			_a7 _bcbc _corignew _d1 _eocip _f19 _gy-gencatlg
942			_2lcc _cLL
999			_c3403 _d3403