| 000 | 00680nam a22001697a 4500 | ||
|---|---|---|---|
| 020 | _a9781783300594 | ||
| 050 |
_aZ711 _b.H45 2015 |
||
| 100 | _aHernon, Peter | ||
| 245 |
_aAssessing service quality _bsatisfying the expectations of library customers _cPeter Hernon, Ellen Altman, Robert E. Dugan |
||
| 250 | _aThird edition. UK edition | ||
| 260 |
_aLondon _bFacet Publishing _c2015. |
||
| 300 |
_axiii, 218 pages _billustrations ; 28 cm _bIncludes bibliographical references and index |
||
| 650 |
_aPublic services (Libraries) -- Evaluation. _aPublic services (Libraries) -- United States -- Evaluation. |
||
| 700 | _aAltman, Ellen | ||
| 700 | _aDugan, E. Robert | ||
| 942 | _cLL | ||
| 999 |
_c5436 _d5436 |
||