000 00536nam a22001817a 4500
999 _c7052
_d7052
005 20190214115755.0
008 190214b ||||| |||| 00| 0 eng d
020 _a9780136087427
040 _cUoK
050 _aHF 5415
_b.S86 2009
100 _aSummers Donna C.S.
245 _aQuality management:creating and sustaining organizational effectiveness
_cDonna C.S.Summers
260 _aLondon
_bPrentice Hall
_c2009
300 _axiii,574p.
500 _aIncludes index,bibliography
650 _aManagement-quality
942 _2lcc
_cBK