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The service management course :

Sasser, W. Earl.

The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett. - New York : Toronto : New York : Free Press ; Maxwell Macmillan Canada ; Maxwell Macmillan International, c1991. - x, 977 p. : ill. ; 26 cm.

Includes bibliographical references.

ISBN: 0029140919

LCCN: 91006933

Subjects--Topical Terms:
Service industries--Management--Case studies.

LC Class. No.: HD9980.5 / .S27 1991

Dewey Class. No.: 658

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