University of Kabianga

Customer Satisfaction Research Management

Allen, Derek R.

Customer Satisfaction Research Management Comprehensive Guide to Integrating Customer Loyaity and Satisfaction Metric in the Management of Organizations by Derek R .Allen - New Delhi New Age International (p) Ltd., Publishers 2010 - 248p: ill. include bibliographical index

9788122427974


Integrating Customer Loyaity and Satisfaction Metric in the Management of Organizations

HF / .A44 2010