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Assessing service quality

Hernon, Peter

Assessing service quality satisfying the expectations of library customers Peter Hernon, Ellen Altman, Robert E. Dugan - Third edition. UK edition - London Facet Publishing 2015. - xiii, 218 pages illustrations ; 28 cm Includes bibliographical references and index

ISBN: 9781783300594

Subjects--Topical Terms:
Public services (Libraries) -- Evaluation.
Public services (Libraries) -- United States -- Evaluation.

LC Class. No.: Z711 / .H45 2015

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