Assessing service quality (Record no. 5436)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00680nam a22001697a 4500 |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 9781783300594 |
| 050 ## - LIBRARY OF CONGRESS CALL NUMBER | |
| Classification number | Z711 |
| Item number | .H45 2015 |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Hernon, Peter |
| 245 ## - TITLE STATEMENT | |
| Title | Assessing service quality |
| Remainder of title | satisfying the expectations of library customers |
| Statement of responsibility, etc. | Peter Hernon, Ellen Altman, Robert E. Dugan |
| 250 ## - EDITION STATEMENT | |
| Edition statement | Third edition. UK edition |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Place of publication, distribution, etc. | London |
| Name of publisher, distributor, etc. | Facet Publishing |
| Date of publication, distribution, etc. | 2015. |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xiii, 218 pages |
| Other physical details | illustrations ; 28 cm |
| -- | Includes bibliographical references and index |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Public services (Libraries) -- Evaluation. |
| -- | Public services (Libraries) -- United States -- Evaluation. |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Altman, Ellen |
| 700 ## - ADDED ENTRY--PERSONAL NAME | |
| Personal name | Dugan, E. Robert |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Shelving location | Date acquired | Source of acquisition | Cost, normal purchase price | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Main Campus Library | Main Campus Library | General Stacks | 14/05/2018 | HINESH TRADING LIMITED | 5760.00 | Z711 .H45 2015 | 00018869 | 14/05/2018 | 14/05/2018 | General Collection | |||||
| Main Campus Library | Main Campus Library | General Stacks | 14/05/2018 | HINESH TRADING LIMITED | 5760.00 | Z711 .H45 2015 | 00018870 | 14/05/2018 | 14/05/2018 | General Collection | |||||
| Main Campus Library | Main Campus Library | General Stacks | 14/05/2018 | HINESH TRADING LIMITED | 5760.00 | Z711 .H45 2015 | 00018871 | 14/05/2018 | 14/05/2018 | General Collection | |||||
| Main Campus Library | Main Campus Library | General Stacks | 14/05/2018 | HINESH TRADING LIMITED | 5760.00 | Z711 .H45 2015 | 00018872 | 14/05/2018 | 14/05/2018 | General Collection | |||||
| Town Campus Library | Town Campus Library | General Stacks | 14/05/2018 | HINESH TRADING LIMITED | 5760.00 | Z711 .H45 2015 | 00018868 | 14/05/2018 | 11/09/2018 | General Collection |