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Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods / Bob E. Hayes.
Material type:
TextPublication details: Milwaukee, Wis. : ASQ Quality Press, 2010.Edition: 3rd edDescription: xxiii, 287 p. : ill. ; 24 cmISBN: - 9788122427998
- HF5415.335 .H39 2010
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| General Collection | Main Campus Library General Stacks | HF5415.335.H39 2010 (Browse shelf(Opens below)) | Available | 20092260 |
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| HF 5415.3 .P46 2010 Consumer behavior & marketing strategy / | HF5415.3 .P468 2010 Consumer behavior & marketing strategy / | HF5415.3.R43 Consumer behavior / | HF5415.335.H39 2010 Measuring customer satisfaction and loyalty : | HF5415.5 .T513 2007 Customer service : | HF 5415.5 .W44 2010 Effective customer care / | HF 5415.7 .H37 2005 Logistics Management and Strategy |
Includes bibliographical references (p. 275-280) and index.
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