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The service management course : cases and readings / W. Earl Sasser, Jr., Christopher W.L. Hart, James L. Heskett.
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TextPublication details: New York : Free Press ; Toronto : Maxwell Macmillan Canada ; New York : Maxwell Macmillan International, c1991.Description: x, 977 p. : ill. ; 26 cmISBN: - 0029140919
- 658 20
- HD9980.5 .S27 1991
| Item type | Current library | Call number | Status | Barcode | |
|---|---|---|---|---|---|
| General Collection | Main Campus Library General Stacks | HD 9980 .S27 1991 (Browse shelf(Opens below)) | Available | 20097978 |
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| HD9705.5 .P76 2006 Profile of the international pump industry : | HD9769 .F843 1984 Energy, enviroment and development in africa 6 | HD9866.J32 M44 2008 An introduction to quality control for the apparel industry / | HD 9980 .S27 1991 The service management course : | HD9980.5 .B38 1991 Services marketing | HD9980.5 .B38 1991 Services marketing | HD 9980.5 .P54 2011 Service management : |
Includes bibliographical references.
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