Assessing service quality satisfying the expectations of library customers Peter Hernon, Ellen Altman, Robert E. Dugan

By:

Hernon, Peter

Contributor(s):

Material type: Text

TextPublication details: London Facet Publishing 2015.Edition: Third edition. UK editionDescription: xiii, 218 pages illustrations ; 28 cm Includes bibliographical references and indexISBN:

9781783300594

Subject(s):

Public services (Libraries) -- Evaluation. Public services (Libraries) -- United States -- Evaluation

LOC classification:

Z711 .H45 2015

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Holdings
Item type	Current library	Call number	Status	Barcode
General Collection	Main Campus Library General Stacks	Z711 .H45 2015 (Browse shelf(Opens below))	Available	00018869
General Collection	Main Campus Library General Stacks	Z711 .H45 2015 (Browse shelf(Opens below))	Available	00018870
General Collection	Main Campus Library General Stacks	Z711 .H45 2015 (Browse shelf(Opens below))	Available	00018871
General Collection	Main Campus Library General Stacks	Z711 .H45 2015 (Browse shelf(Opens below))	Available	00018872
General Collection	Town Campus Library General Stacks	Z711 .H45 2015 (Browse shelf(Opens below))	Available	00018868

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